Refund Policy of Crust & Crumble Pizzeria

At Crust & Crumble Pizzeria, we prioritize your satisfaction and strive to provide the best food and service. Please read our Refund Policy to understand the conditions under which refunds are provided.

Cancellation and Refunds

If you need to cancel your order, you may do so within 5 minutes of placing it by calling +44 20 7946 0958. If the cancellation is accepted, we will refund the full amount to your original method of payment within 7-10 business days. Unfortunately, we cannot cancel orders that have already been prepared or are out for delivery.

Incorrect or Damaged Orders

If you receive an incorrect order or if your food is damaged, please contact us immediately via +44 20 7946 0958 or through our website at glassridge.sbs. Our customer service team will assist you promptly. We may offer a full refund, partial refund, or replacement meal, depending on the individual case. Please provide photographic evidence of the issue where possible to help us resolve the matter quickly.

Quality Concerns

If you are unsatisfied with the quality of your meal, please contact us within 2 hours of receiving your order. After verifying the complaint, we may issue a refund to the original payment method or offer a replacement. Refunds for quality concerns are issued at the sole discretion of Crust & Crumble Pizzeria.

Refund Processing

All refunds will be credited to the original payment method. If you paid by credit or debit card, refunds would be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Non-Refundable Items

Please note that delivery charges and any other additional services provided by Crust & Crumble Pizzeria are not refundable. Also, all sales are final for promotional, seasonal, or limited-time items. Gift cards are non-returnable and non-refundable.

Changes to the Refund Policy

Crust & Crumble Pizzeria reserves the right to update or modify this refund policy at any time without prior notice. This policy was last updated on April 5, 2023. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Information

If you have questions or concerns about our Refund Policy, please contact us at:

Phone: +44 20 7946 0958
Website: glassridge.sbs
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom